Return Policy

Return Policy

The company values its relationship with its customers, and offers a return policy for products purchased directly from it. Under this policy, a purchaser may return to the company, within the applicable return policy period, products purchased directly from the company for a credit or a refund of the purchase price actually paid, less shipping and handling fees previously charged to the purchaser. No credit will be given for shipping and handling fees previously charged.

Unless you have a separate agreement with the company, all products purchased directly from the company may be returned within fourteen (14) days from the date on the bottom of the shipper label for a credit or a refund of the purchase price actually paid, less shipping and handling fees previously charged.

To return the products, you must contact the company and receive a Credit Return Authorisation Number within the return policy period. You must receive a Credit Return Authorisation Number in order to return the products. Call 0330 123 9101 to receive your Credit Return Authorisation Number.

You must ship the products within five (5) days of the date you receive the Credit Return Authorisation Number. You must:

  • Ship back the product and all accompanying components to Novellia. Credit for partial returns may be less than purchase price paid.
  • Return the products in the original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment to you.
  • Ship the products at your expense, and insure the shipment or accept the risk of loss or damage during shipment.
  • Mark the outside of your return shipping box with your Credit Return Authorisation Number and your first and last name in clearly printed letters.

No credit will be given unless the product is returned. No credit will be given and no return will be accepted if a Credit Return Authorisation Number is not requested within the return policy period. No credit will be given and no return will be accepted if the products are not returned within five (5) days of the date you receive the Credit Return Authorisation Number. In addition, any returned products that are shipped more than five (5) days after the date on which you receive the Credit Return Authorisation Number will be rejected and returned to you.